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December 8, 2022 @ 9:30 am - 10:30 am PST
FreeCustomer Experience Trends You Should Know for 2023
Customer support means something different today than it did 20 years ago. With the rise of “broad CX,” customer support is no longer a siloed part of business focused on reacting to customer problems.
Thanks to the required scrappiness of the startup world, customer experience means so much more. CX professionals wear many hats and intersect with sales and marketing teams in curating a positive customer experience.
That’s what Freshworks Colin Crowley has learned after working more than 15 years in the customer support space.
“CX professionals have a more intimate understanding of what customers need, and customers are getting a more thoughtful experience,” Crowley says.
As a result, you see more company executives and CEOs rise from the customer experience vertical.
On Dec. 8, Crowley will host a webinar for Founders Network members where he will discuss trends in customer experience and strategies for building a positive customer experience of your company.
In his webinar, Crowley will discuss:
- The Year of the Human
- From customer service to customer experience
- The rise of “broad CX”
- Renewed focus on agent and customer empowerment
- How to build a thoughtful customer experience
About the Speaker:
Colin Crowley has spent over 12 years managing global customer experience organizations and promoting technological changemaking. Colin specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, product innovation, and gold-standard quality and efficiency. Previously, he served as AVP of Consumer Transactions at the event ticket marketplace, TicketNetwork, the inaugural VP of Customer Experience at the food tech company, Freshly, and as SVP of Customer Experience at the fintech company, Albert.
Colin is also an award-winning playwright whose plays have been performed across 15 states, as well as in New York City and London.
About Freshworks:
Launched in 2010, Freshworks delivers software-as-a-service that’s affordable, quick to implement and designed for the end-user. Freshworks offers products for customer service, IT service management, chat & messaging, HR management, sales automation and marketing automation. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience and employee experience. Freshworks went public in 2021.
Complimentary Ticket:
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About Founders Network:
Founded in 2011, Founders Network offers lifelong peer mentorship to over 600 tech startup founders globally. Our platform, programs and high-touch service facilitate authentic experience sharing, warm introductions and long-term professional relationships. Additional benefits include over $500k in startup discounts and promotion to 2,000 newsletter readers. Members are located in San Francisco, New York City, Los Angeles, Vancouver, Toronto, London and other tech hubs. Each month our Membership Committee admits a new cohort of full-time tech founders who are nominated by an existing member. Learn more about us here
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All information shared within Founders Network is strictly confidential. We are built on a foundation of trust, and the community takes confidentiality seriously. Investors, members, and staff all share experiences and opinions off the record. In this roundtable forum, we continue to model our fnValues of Reciprocity, Humility, Authenticity and Inclusivity. Read more about our Privacy Policy here.
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